FAQ

A

Follow the 3-steps suggested, and you can make inquiries very easily.


1) Click [Inquiry] to the right side of the product list

2) Fill out the [Inquiry Form] 

3) Click [OK] in the Inquiry Window.

A

1) Please check the phone number and address information.
(You can edit the information on [My Page → Account → Edit your Profile])

2) Add a brief introduction about your company and yourself.

3) When making a request for quotation, please give specific information, for example, order amount, etc.

(Note: If your inquiry is too short or is incomplete, it may be regarded as disingenuous.)

A

- Internal Server Error 

If the "Internal Server Error" message pops up, you might experience a temporary network problem or a server reboot problem.

Close down all the browsers and reboot your computer. This error can be also occurred when you use other internet browsers besides IE or Netscape.


 

- Cookie Error

If you are experiencing a cookie error, please try the following.

Internet Explorer 6.0 : Click [Tool/Internet Options] → Click [Delete Cookies] and [Delete Files] → Click [Security] and set as [Default] → Click [Privacy], set as [Medium].


Internet Explorer 5.x : Click [Tool/Internet Options] → Click [Security] → Click [Internet Zone] → Set [Security] as [High] or [Custom Level],

Scroll to [Cookies] and click [Enable] for the two cookie options.


Internet Explorer 4.x : Click [View] and check [Internet option] → Click [Advanced] → Scroll to [Security] → Click [Always Accept Cookies] under [Cookies]. 


Netscape 4.x : Click [Edit] then [Preferences] → Click [Advanced] → Check [Accept All Cookies]. If the problem persists, find the directory into which the system has been installed (ex. Sub-directories ‘Cookies’ and "Temporary Internet Files" of C:Windows).


Erase all the files with the name ‘Cookies’ then reboot the computer.

Your Account Cannot be Used at This Time.

Your account may have been suspended or deactivated. Please contact us at contact us for further details.

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